Case Study · Government / Municipal
Streamlining Municipal Workflows for the Town of Halton Hills
Replacing manual, paper-based processes with a workflow staff actually wanted to use.
The challenge
Like many municipalities, the Town of Halton Hills ran key processes on paper forms and disconnected spreadsheets. Requests were hard to track, data was re-keyed between systems, and staff spent time on administration that should have gone to residents.
The solution
Krios worked alongside Town staff to map the real workflow, then built custom tooling that fit it — not the other way around. We prioritized a clean, accessible interface so adoption wouldn't depend on training marathons.
- Digitized intake replacing paper forms.
- A single, searchable record in place of scattered spreadsheets.
- Clear status tracking so nothing slips through the cracks.
The results
0paper forms in the new workflow
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